Protecting Carriers from Scams and Theft: Steps to Prevent Double Brokerage

In the turbulent world of trucking, ensuring payment security is the most important step, especially with the rising prevalence of scams and thefts within the industry. As a dispatch service, it’s our responsibility to safeguard carriers’ interests by thoroughly checking the brokers we work with. While checking a broker’s credit score is a crucial initial step, it’s often not enough to guarantee payment certainty. To combat the risks associated with double brokerage, we implement additional measures to protect our carriers and uphold the integrity of our services:

Further Credit Review: The first step is, of course, checking the boker’s credit score through the carrier’s factoring company. However, sometimes even that doesn’t guarantee security. You need to check the limits to which the broker pays. If it’s a smaller amount, keep digging deeper. Additionally, feel free to contact your factoring agent and check broker’s payment history.

Website Verification: One effective way to validate a broker’s legitimacy is by scrutinizing their website. In cases where doubt arises, contacting the broker’s headquarters directly can provide clarity on the authenticity of the individual representing the company.

Email Inspection: Legitimate brokers typically utilize official domains in their email addresses. We remain vigilant for any deviations from this norm, such as suspicious domains or subtle alterations in email addresses, which could signal potential double brokerage. If you notice a suspicious domain like, skip that broker. Furthermore, double brokers will sometimes lease a domain to appear legitimate but will change one letter in the name, so be cautious of that.

Protection of Personal Information: Requests for sensitive information, such as CDL driver details, truck and trailer plate numbers or social security numbers, are immediate red flags. We educate our carriers to never reveal such information during the booking process to avoid the risk of identity theft or fraudulent activity.

Vigilance on DAT Load Boards: Double brokers often exploit online platforms like DAT load boards to perpetrate their schemes. We advise our carriers to pay close attention to email contacts associated with listed loads and promptly report any discrepancies or suspicions.

Utilizing Bond Claims: If you find yourself being scammed by double brokers and they haven’t paid for the load, you can always file a claim on their bond with their insurance. You can do this by finding the broker’s insurance on the official Safer website and the insurance will open the claim on the bond and inform you when payment is made. Keep in mind that the total amount of the bond claim is $75,000, so the amount you will receive depends on the number of claimants and the insurance’s assessment. You can find more on this topic on the following link:

In challenging times, our dedication to keeping carriers safe and successful never gets questioned. We work hard to put these safety measures in place and spread awareness among truckers. This helps make the industry stronger against double booking scams and keeps our operations trustworthy and dependable.

Expanding on the Importance of Payment Security in Trucking

The financial stability of carriers is the core of the trucking industry, ensuring the seamless flow of goods and services across vast distances. However, the rise of double brokerage poses a significant threat to this system, jeopardizing the finances of hardworking drivers and undermining the trust essential for solid partnerships between brokers and carriers. As stakeholders invested in the integrity of the industry, it is imperative that dispatch services and brokers alike prioritize payment security and adopt robust strategies to mitigate the risks associated with double brokerage.

The steps outlined above represent a proactive approach to protecting the interests of carriers and preserving the credibility of the trucking profession. By using technology, communication channels, and industry partnerships, we can effectively fight against double brokerage and uphold the principles of transparency, integrity, and accountability that form the foundation of our operations.

Furthermore, fostering a culture of awareness and education within the trucking community is essential in empowering carriers to recognize and respond to potential threats effectively. Through informational campaigns, training programs, and collaborative initiatives, we can equip drivers with the knowledge and resources needed to navigate the challenges of the trucking industry safely.


In conclusion, ensuring payment security isn’t just about being smart with money; it’s about doing what’s right and building trust in trucking. By sticking together and staying true to our promises of honesty and responsibility, we can make the industry stronger and set the stage for a better future for everyone involved.

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