Truckstop Introduces MFA: A Step Forward or Carrier Casualty?

Truckstop has introduced new security measures to prevent fraud in the trucking industry, which has seen a surge in recent times. In 2023, freight fraud skyrocketed by 130%  so Truckstop RMIS  decided to combat and step up their security measures. This is a significant step forward in the industry, but it has also raised concerns among carriers, as they will now have to set up RMIS with brokers themselves, a task previously handled seamlessly by their dispatchers. Will this make booking loads more difficult for carriers  and jeopardize their businesses?

In light of these developments, it’s crucial to understand the insights shared by Kendra Tucker, CEO of Truckstop, regarding fraud prevention. Her perspective sheds light on the reasons behind these security enhancements and underscores the commitment to combatting fraudulent activities within the industry.:

Here is what you need to know about the changes:

  • MFA is a multi-step login process that requires more than a password to access the system, providing an additional layer of protection against potentially compromised credentials.
  • Multi-factor authentication registration will be required once. Carriers will then utilize the MFA method every time they log into the system.
  • ID verification involves matching government Ids with real-time selfies of the driver. Drivers Licenses and Passports are acceptable forms of ID.

Exploring Multi-Factor Authentication (MFA) reveals its role as a more complex login process compared to just using a password. MFA adds extra steps to make sure it’s really you logging in, like checking your ID and taking a selfie. This makes it much harder for hackers to get into the system without permission.

However, even as we focus on improving security, it’s crucial to consider how these changes affect carriers in practical terms.

Adapting to Change: Supporting our Carriers through changes:

  • As a dispatch service, we’re dedicated to assisting our carriers. However, the recent shift requiring carriers to manage RMIS setup themselves presents hurdles, leading to longer setup times, potential loss of loads and increased frustration.
  • We understand the importance of security measures, but we also recognize the need for smoother onboarding processes, especially for owner-operators juggling multiple roles. We think that balancing security goes hand in hand with keeping things running smoothly.


We’re fully dedicated to helping our carriers during this transition. We understand that it might take some time to get used to these changes, but we’re here to help every step of the way. In the nearest  future, we’re hoping to be introduced with the  features that make things even easier for carriers. For example, allowing them to pass setup tasks to trusted dispatchers. This will make the whole process smoother for everyone involved. Together, we’ll keep moving forward, making things better for the trucking industry.


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